FAQ
Orders & Shipping
How long does it take to process and ship my order?
How long does it take to process and ship my order?
Orders are processed within 1 to 2 business days. Once processed, standard shipping typically takes 3 to 5 business days for domestic delivery
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer complimentary fast shipping on all orders over $50
How do I track my order once it has shipped?
How do I track my order once it has shipped?
Once your order is shipped out, you will automatically receive an email containing your tracking number and a direct link to follow its progress right to your door.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel, please contact our 24/7 support team immediately. We can accommodate adjustments as long as the order has not yet been fulfilled by our warehouse.
Returns & Warranty
What is your return policy if I am not satisfied?
What is your return policy if I am not satisfied?
We offer a hassle-free 30-day money-back guarantee. If you are not completely happy with your results, simply reach out to our support team within 30 days of delivery to initiate a full refund or exchange.
How do I start a return?
How do I start a return?
Email support@terrayouth.com or call our 24/7 support line with your order number. Our team will provide you with a return authorization and a prepaid return shipping label.
Do your professional skincare tools come with a warranty?
Do your professional skincare tools come with a warranty?
Yes. Every Terra Youth tool and device is backed by our Quality Warranty. If you encounter any manufacturing defects or performance issues due to normal use, our dedicated support team will assist you with a straightforward repair or replacement.
Products & Ingredients
Are Terra Youth products safe for sensitive skin?
Are Terra Youth products safe for sensitive skin?
Yes, our formulations are crafted using clean, botanical, and dermatologist-tested ingredients designed to protect and respect the delicate skin barrier without causing irritation.
How long does it take to see results with Terra Youth products?
How long does it take to see results with Terra Youth products?
While individual results vary, most users notice an immediate boost in hydration and glow after their first use. For long-term benefits like fading dark spots or improved firmness, consistent daily use over 4 to 6 weeks is recommended.
Are your products cruelty-free?
Are your products cruelty-free?
Absolutely. Terra Youth is strictly cruelty-free. We never test our formulas or ingredients on animals, and we demand the same conscious standards from all our botanical suppliers.
Can I use your spa tools with products from other brands?
Can I use your spa tools with products from other brands?
Yes, our devices are designed to seamlessly integrate into your routine. However, for maximum clinical efficacy and optimal conductivity, we highly recommend pairing them with Terra Youth’s specialized serums and treatment gels.
Account & Billing
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also offer flexible, interest-free installment options at checkout.
How do I manage my skincare subscription?
How do I manage my skincare subscription?
If you utilize our auto-replenish program, you can pause, adjust delivery frequencies, or cancel your subscription at any time by logging into your Terra Youth account and navigating to the "Manage Subscriptions" tab.
Still need help?
If you didn't find the answer you were looking for, our skincare experts are always ready to assist you. Head over to our Contact Page to send us a message, or start a live chat right now. Your radiant skin journey is our top priority!